Frequently asked questions

Q: I have these fine scratches on my stainless steel, how can I get rid of them?
A: Unfortunately once stainless steel is scratched there is no easy solution. Although stainless steel is a durable material, the surface can be quite easily scratched. If you take a look at the surface of your stainless steel, you will see the 'brushed' effect - this has been created by finely scratching it, with the 'scratches' being uniform in their profile and direction.

Buffing, or cutting products are not recommended, as buffing will remove the brushed effect and create flat spots or polish marks. The steel will be taken will be taken back to its original 'shiny' appearance in the area being buffed.

The only thing you could possibly do is speak to a metal or stainless steel fabricator about refinishing the stainless steel.

Q: Can I use SteelKleen on anodised or chrome-plated surfaces?
A: SteelKleen is not recommended for either of these surfaces, as both anodised & chrome-plated surfaces can vary widely in their composition. SteelKleen contains mainly liquid hydrocarbon, which can at times react with metallic surfaces. Reactions can include cloudiness on the surface, signs of oxidation or lifting of the chrome surface.

Q: Can I use SteelKleen on my cutlery?
A: It is not recommended that you use SteelKleen on cutlery, simply because the polish leaves behind a transparent film which is not recommended for surfaces that come into direct contact with food. For any appliances and surfaces such as fridges, cooktops, ovens, sinks etc it is fine, in fact it's great because the surface stays cleaner for longer thanks to this repellent film!

We do have another product in our stainless steel care range which can be used for cutlery. SteelPower is a powerful cream cleaner designed to remove harder stains and grime, such as baked-on foods or buildups, and the best part is it's guaranteed not to scratch or damage your stainless steel surfaces. As with any surface that will come into contact with food, be sure to rinse cutlery thoroughly after cleaning with SteelKleen.

Q: How long can I leave SteelPower on my stainless steel to try and dissolve a spill or build up?
A: SteelPower can safely be left on any surface for up to 2 hours. The mild acid formulation of SteelPower can affect some grades of stainless steel if left on for extended periods and can possibly etch the surface slightly, giving the appearance of a dark stain.

Q: Can I get replacement blades for my Cooktop Scraper?
A: Packets of 5 replacement blades are available online- click here.

Q: Can I use Scalex to descale my iron?
A: Unfortunately, Scalex is not recommended for descaling domestic irons – the base material of most iron sole plates is aluminium, which is not compatible with the ingredients of Scalex.

Q: Is Scalex safe to use in appliances linked to a septic system?
A: Yes! If used in accordance with the directions on the bottle, Scalex is safe to be used on all dishwashers, washing machines & all other hot-water appliances in homes with septic systems.

Q: Is BBQ Grill & Hotplate suitable for non-stick surfaces?
A: You should not use BBQ Grill & Hotplate on non-stick surfaces, because as their name suggests, they should be ‘non-stick’, and should be capable of being cleaned with a damp cloth. If there are more stubborn baked-on particles, the non-scratch cleaner BBQ Enamel & Steel can be safely used to soften these deposits.

If food has become very baked on, and cannot be removed as above, it is likely that the non-stick surface has been damaged, and the food has baked on to the metal surface below. The metal used in non-stick cookware can be quite soft & porous, so once the non-stick protective layer is damaged, it becomes quite vulnerable to any caustic cleaners such as BBQ Grill & Hotplate.

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